Shipping policy
Shipments are handled with the aim of delivering orders safely and as quickly as possible.
Shipping costs for ITALY
Shipping costs throughout Italy (including the islands) are €4.99 for orders under €20.00.
Shipping is FREE for orders over €20.00.
Shipping costs are displayed during checkout, prior to order confirmation/payment.
Any thresholds, promotions, vouchers, coupons, discounts, or special conditions will be clearly indicated on the site, and you will be asked to enter the relevant code on the checkout page.
International shipping costs
We ship to most European countries.
Shipping costs for individual international destinations are listed below:
GERMANY: shipping cost €6.99; FREE shipping for orders over €30.00.
FRANCE: shipping cost €6.99; FREE shipping for orders over €30.00.
SPAIN: shipping cost €6.99; FREE shipping for orders over €30.00.
AUSTRIA: shipping cost €6.99; FREE shipping for orders over €30.00.
POLAND: shipping cost €6.99; FREE shipping for orders over €30.00.
Shipping costs are displayed during checkout, prior to order confirmation/payment.
Any thresholds, promotions, vouchers, coupons, discounts, or special conditions will be clearly indicated on the site, and you will be asked to enter the relevant code on the checkout page.
Order Preparation Time
Orders are typically prepared within 1–2 business days of payment receipt. Orders received on weekends or public holidays will be processed starting the next business day.
Preparation times may vary slightly during periods of high demand, holidays, or promotional events.
Delivery Time
Delivery times vary depending on the destination and the courier used. Generally, delivery takes place within 2–5 business days of shipment.
The store is not directly responsible for delays caused by the courier, *force majeure*, or incomplete shipping details.
Shipment Tracking
Customers will receive tracking information via email or through the channels specified when the order was placed.
Tracking information may take a few hours to become active after the package has been handed over to the courier.
Delivery Address
The customer is responsible for entering a correct and complete shipping address. Before confirming the order, we recommend carefully checking the full name, address, postal code, city, province, country, and phone number.
If the address is incorrect or incomplete, delivery may be delayed, or the package may be returned to the sender.
Failed Delivery
If the courier is unable to deliver the package, they may attempt redelivery or leave instructions for pickup at a designated collection point.
If the package is returned to the sender due to failure to collect, an incorrect address, or the recipient's absence, any re-shipping costs will be borne by the customer.
Damaged or Tampered Package
Upon delivery, we recommend checking that the package is intact and shows no obvious signs of damage or tampering. If the package appears visibly damaged, the customer may accept it "subject to inspection" (where the courier allows this) or refuse delivery. In such cases, it is advisable to contact the store as soon as possible, attaching any photographs of the package.
International Shipping
Shipments outside the country—where available—may involve longer delivery times and different costs (please refer to the shipping rates for the specific destination country). Any customs duties, taxes, or additional charges imposed by the destination country are the responsibility of the customer.
Customer Support
For information regarding an order, shipment, or any delivery issues, customers may contact us via the "Contact" page on the website, providing the order number and the email address used for the purchase.